FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.181, the system's incorrect validation of last_name and first_name during profile data updates allows for the injection of arbitrary JavaScript code, which will be executed in a flesh-message when the data is deleted, potentially leading to a Cross-Site Scripting (XSS) vulnerability. This issue has been patched in version 1.8.181.
CVE ID: CVE-2025-48875
CVSS Base Severity: MEDIUM
CVSS Base Score: 5.4
CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Vendor: freescout-help-desk
Product: freescout
EPSS Score: 0.03% (probability of being exploited)
EPSS Percentile: 6.81% (scored less or equal to compared to others)
EPSS Date: 2025-06-16 (when was this score calculated)