FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data in the conversation POST data body. This issue has been patched in version 1.8.178.
CVE ID: CVE-2025-48484
CVSS Base Severity: MEDIUM
CVSS Base Score: 5.4
CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Vendor: freescout-help-desk
Product: freescout
EPSS Score: 0.03% (probability of being exploited)
EPSS Percentile: 6.89% (scored less or equal to compared to others)
EPSS Date: 2025-06-17 (when was this score calculated)