Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, when adding and editing user records using the fill() method, there is no check for the absence of the password field in the data coming from the user, which leads to a mass-assignment vulnerability. As a result, a user with the right to edit other users of the system can change their password, and then log in to the system using the set password. This issue has been patched in version 1.8.180.

Classification

CVE ID: CVE-2025-48476

CVSS Base Severity: HIGH

CVSS Base Score: 7.1

CVSS Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:L/VA:N/SC:N/SI:N/SA:N

Affected Products

Vendor: freescout-help-desk

Product: freescout

Exploit Prediction Scoring System (EPSS)

EPSS Score: 0.05% (probability of being exploited)

EPSS Percentile: 15.52% (scored less or equal to compared to others)

EPSS Date: 2025-06-07 (when was this score calculated)

References

https://nvd.nist.gov/vuln/detail/CVE-2025-48476
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-7h5m-q39p-h849

Timeline