CVE-2025-48475: FreeScout Vulnerable to Insufficient Authorization
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.
Classification
CVE ID: CVE-2025-48475
CVSS Base Severity: MEDIUM
CVSS Base Score: 5.3
CVSS Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N
Problem Types
CWE-863: Incorrect AuthorizationAffected Products
Vendor: freescout-help-desk
Product: freescout
Exploit Prediction Scoring System (EPSS)
EPSS Score: 0.04% (probability of being exploited)
EPSS Percentile: 12.61% (scored less or equal to compared to others)
EPSS Date: 2025-06-17 (when was this score calculated)
References
https://nvd.nist.gov/vuln/detail/CVE-2025-48475https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-xvch-f75c-8w8q
https://github.com/freescout-help-desk/freescout/commit/1f154ce039618ed5abd960c97619c23534c0717a