Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Classification

CVE ID: CVE-2025-2493

CVSS Base Severity: HIGH

CVSS Base Score: 8.7

CVSS Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

Affected Products

Vendor: Sytel Ltd

Product: Softdial Contact Center

Exploit Prediction Scoring System (EPSS)

EPSS Score: 0.06% (probability of being exploited)

EPSS Percentile: 18.5% (scored less or equal to compared to others)

EPSS Date: 2025-04-16 (when was this score calculated)

References

https://nvd.nist.gov/vuln/detail/CVE-2025-2493
https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center

Timeline