Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.

While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.  

However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Classification

CVE ID: CVE-2024-28986

CVSS Base Severity: CRITICAL

CVSS Base Score: 9.8

CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Affected Products

Vendor: SolarWinds

Product: Web Help Desk

Exploit Prediction Scoring System (EPSS)

EPSS Score: 2.95% (probability of being exploited)

EPSS Percentile: 90.91% (scored less or equal to compared to others)

EPSS Date: 2025-03-11 (when was this score calculated)

References

https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1

Timeline