CVE-2024-13606: JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
Classification
CVE ID: CVE-2024-13606
CVSS Base Severity: HIGH
CVSS Base Score: 7.5
CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Affected Products
Vendor: rabilal
Product: JS Help Desk – The Ultimate Help Desk & Support Plugin
Exploit Prediction Scoring System (EPSS)
EPSS Score: 0.09% (probability of being exploited)
EPSS Percentile: 39.71% (scored less or equal to compared to others)
EPSS Date: 2025-03-14 (when was this score calculated)
References
https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cvehttps://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php