CVE-2024-13568: Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
Description
The Fluent Support – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.8.5 via the 'fluent-support' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/fluent-support directory which can contain file attachments included in support tickets.
Classification
CVE ID: CVE-2024-13568
CVSS Base Severity: HIGH
CVSS Base Score: 7.5
CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Affected Products
Vendor: techjewel
Product: Fluent Support – Helpdesk & Customer Support Ticket System
Exploit Prediction Scoring System (EPSS)
EPSS Score: 0.05% (probability of being exploited)
EPSS Percentile: 12.02% (scored less or equal to compared to others)
EPSS Date: 2025-03-30 (when was this score calculated)
References
https://nvd.nist.gov/vuln/detail/CVE-2024-13568https://www.wordfence.com/threat-intel/vulnerabilities/id/17f40832-8ae5-443a-aa98-f0e61d1152cc?source=cve
https://plugins.trac.wordpress.org/browser/fluent-support/trunk/app/Services/Includes/FileSystem.php