Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Classification

CVE ID: CVE-2024-12171

CVSS Base Severity: HIGH

CVSS Base Score: 8.8

CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Affected Products

Vendor: elextensions

Product: ELEX WordPress HelpDesk & Customer Ticketing System

Exploit Prediction Scoring System (EPSS)

EPSS Score: 0.06% (probability of being exploited)

EPSS Percentile: 30.79% (scored less or equal to compared to others)

EPSS Date: 2025-03-04 (when was this score calculated)

References

https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve
https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=

Timeline